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Economic Outlook
Customer Experience

Emerging Technologies Expert; Former Communications Executive at SpaceX & Facebook

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With more than a decade working at the heart of the technology industry, Dex Hunter-Torricke has managed communications for some of the most-influential and admired Silicon Valley leaders and corporations of our day. In his daily work, Dex plays a critical role in writing the next chapter on science, tech, the economy, and society across the globe, and spearheads efforts to bring the stories of how the world is being moved forward to light. From 2012-2016, he led the executive communications team at Facebook and served as personal speechwriter for Mark Zuckerberg. He then went on to join SpaceX as senior director of communications. He later served as the VP Global Communications & Public Engagement for the Oversight Board for Meta, the independent body that makes decisions on Facebook and Instagram’s most challenging content issues. Dex takes audiences into Facebook’s boardroom, Musk’s open-concept cubicle, the famed Googleplex, and finally to the UN itself to share lessons on what it takes in today’s environment to build highly effective internal teams, how to use storytelling in modern communications, and what to make of the steady transition from local to global that’s unfolded over the past decade.

Former Group CEO of BMW GB, Porsche GB, & Lamborghini GB

Fees
  • Local: $20,001 - $35,000*
  • US East: $35,001 - $55,000*
  • US West: $35,001 - $55,000*
  • Europe: $20,001 - $35,000*
  • Asia: Please Inquire
Recognised as “the man who fixes businesses” Kevin Gaskell has an impressive track record in building and leading successful companies. As CEO of Porsche, Lamborghini, and BMW, Gaskell led hugely successful turnarounds that are pointed to as examples of how to successfully transform companies and position them for long-term success. His energy and leadership have helped companies to achieve world-class levels of customer service and financial performance, and he speaks with electricity about using inspired leadership to achieve incredible results.

President and Chief Revenue Officer, Salesforce and Former Chief Executive, BT Group

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Gavin Patterson is the president and chief revenue officer of Salesforce.com, Inc., leading the CRM company's global sales organization. He previously served as Chief Executive, BT from 2013-19. During his tenure, Patterson completed the UK rollout of the superfast fibre and started the deployment ultrafast fibre. He led the £15billion acquisition of EE, launched BT Sport, expanded BT’s cyber security practice and championed BT’s social purpose agenda. He joined BT in 2004 as MD Consumer and joined the board as CEO BT Retail in 2008. Prior to BT, he spent four years at Virgin Media and nine years at Procter & Gamble. Patterson is a Non-Executive Director at British Airways plc and a Trustee of the British Museum. He graduated from Cambridge University with an MEng in Chemical Engineering.

Former Chief Economist at Lloyds Bank & Rotating Chair of the Institute of Economic Affairs’ Shadow Monetary Policy Committee

Fees
  • Local: Under $10,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: Under $10,000*
  • Asia: $20,001 - $35,000*
Trevor Williams served as Chief Economist at Lloyds Bank for over a decade. Now an author, academic and consultant, he analyses the key trends and policies that shape the economy and markets. From energy and climate to how companies use their data to understand the wider economy, he brings clarity and relevance to an often complex and abstract field.

Millennial Entrepreneur & CEO of thriving business Inkpact

Fees
  • Local: Under $10,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: Under $10,000*
  • Asia: Please Inquire
Millennial, award-winning entrepreneur, CEO of Inkpact and women-in-tech ambassador. Charlotte is an inspiring and motivational speaker whose mission is to bring delight and connection to the heart of business communications. Using innovative and disruptive tech, Inkpact, successfully transforms digital email campaigns into beautiful, handwritten notes at scale. The letters are written by hand, by a freelance community of scribes - The Scribe Tribe, who make up the heart of the business. The thriving community of over 100 UK and US based creative freelancers leverage the flexible working hours and equal opportunity employment to earn in their spare time whilst doing work they love. Inkpact has recently launched a successful salesforce app allowing businesses to scale thoughtfulness at the touch of a button. Charlotte is a passionate and energetic leader who leads with heart. She has built a flexible and collaborative culture internally, provides work to those who prefer flexibility and has revolutionized the depth of connection companies can experience with their customers, through the power of innovative tech and human heart. Expertise: Charlotte is on a mission to connect the head and the heart of business and to drive innovation in the way humans and technology co-create meaningful experiences and lasting business relationships.

Best-Selling Author, Professor, Expert on the Future of Marketing and Customer Relationships

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: $20,001 - $35,000*
  • Asia: $20,001 - $35,000*
Steven Van Belleghem is a thought leader on the transformation of customer relations and the future of marketing. In 2012, Steven founded the inspiration company B-Conversational. He gives strategic advice to companies around the globe, helping them better understand the world of conversations, social media and digital marketing. In addition, he also helps clients set up long-term inspirational programs to change the mindset and enrich the knowledge of their teams. Steven started his professional career in 2000 as a research assistant at the Vlerick Business School, where he remains a guest marketing professor to this day. He is an expert in guiding companies through the smart usage of technology in the customer relationship, without forgetting the human side of business. In 2001, Steven became one of the first employees to join InSites Consulting, an innovative start-up in the online research industry. Over the next eleven years, he worked his way up to become one of the company’s managing partners and shareholders. During this period, the company grew from just 8 staff to 130 with branches in 5 countries. Steven is a best-selling author of business books. His latest, titled “When Digital becomes Human” (2014), describes the need to digitise the customer relationship without forgetting the human aspect. He believes that today’s world not only needs a digital transformation; the human side of business is also in need of a makeover. His two previous books, “The Conversation Manager” (2010) and “The Conversation Company” (2012), are award-winning best-sellers with more than 50,000 copies sold.

Economics Editor, The Sunday Times

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: $10,001 - $20,000*
  • Asia: $10,001 - $20,000*
Alongside Sunday Times responsibilities and columns in Professional Investor and Industrial Review, David is a prolific book-writer. In speeches David likens low oil prices to a major tax cut, and distinguishes between good (UK) and possibly bad (Eurozone) deflation. He might also reveal the latest findings of his own Skip Index, a reliable indicator of the state of the domestic economy.

Director of the Institute for Fiscal Studies

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Paul has been director of the Institute for Fiscal Studies, the UK’s leading economic research institute, since January 2011. The IFS became the first organization to win the Prospect “Think Tank of the Year” award two years in a row in 2014 and 2015 and has won “economic and financial” think tank of the year four years in succession. Paul is also a visiting professor in the economics department at UCL. He is a columnist for The Times. He is a board member of the Climate Change Committee, of the Office of Tax Simplification, and of the Banking Standards Board. Paul has been awarded an honorary doctorate by Exeter University, has been named in the Public Finance Top 50, in the Higher Education top 50 “power list”, and in the International Tax Review global top 50.

News Presenter and Journalist

Fees
  • Local: Under $10,000*
  • US East: Please Inquire
  • US West: Please Inquire
  • Europe: Please Inquire
  • Asia: Please Inquire
She joined the business team at the BBC in 2002 and has been presenting the early morning edition of World Business Report on BBC One, BBC News Channel and BBC World News for the past 10 years. Sally has also recently launched the BBC’s flagship business programme, Business Live which airs every week day at 0830 on BBC News Channel and BBC World News. It’s a packed 30 minute programme that covers all the key business stories and gets the inside track from the world’s leading CEOs. In 2014 Sally was named as one of the UK’s 50 most powerful part-timers on the third annual Power Part Time List compiled by both Timewise and the Financial Times. Sally is now a part of the judging panel working with Timewise.

Former Chairman and Chief Executive of Marks & Spencer

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Lord Stuart Rose is the former chairman and chief executive of Marks & Spencer, Argos, Arcadia Group, and Booker Plc. Stuart, one of the preeminent executives in retail and one of the best-known British business leaders, is credited with giving Marks & Spencer renewed energy and cachet among younger, more fashion-savvy customers. During his time, he successfully defended the company from several takeover attempts, helped to rejuvenate the brand and was named the 2006 Business Leader of the Year by the World Leadership Forum.

Customer Service Expert, Former John Lewis Director

Fees
  • Local: Under $10,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: Under $10,000*
  • Asia: $10,001 - $20,000*
Andrew specialises in employee engagement, customer experience and the leadership required to create the link between the two. Previously, he spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division.

Innovation Expert & CEO of GDR Creative Intelligence

Fees
  • Local: Under $10,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: $10,001 - $20,000*
  • Asia: Please Inquire
Kate Ancketill is the brains and driving force behind GDR Creative Intelligence, a globally recognised consultancy focused on innovation and emerging trends in retail, leisure and hospitality around the world. World-renowned, dynamic and commercially successful, Ancketill won the Jennifer d’Abo Memorial Scholarship for female entrepreneurs in 2007 and was selected as one of the UK’s top 100 in the Courvoisier Future 500 in 2009.